FREE WORLDWIDE SHIPPING 🚀❤️

FAQ


Shipping and returns

Do you ship internationally?

Yes we do ship internationally!

How long will it take to receive my order? 

    We know there is no better feeling than waking up and finding at your doorstep this very special package you have been waiting for!

    That is why we partnered with the main delivery companies to offer you the shortest delivery time possible.

    France: 2-3 working days

    Europe: 3-6 working days

    USA: 4-8 working days

    Rest of the world: 5-10 working days

    Please note that each product is printed-on-demand, please allow 2-4 days for your order to be completed.

    Do I get a tracking number for my order?

      Of course you do! Each order comes with a tracking number so you can know at any time where your parcel is.

      Where are you based?

        We are a Swiss brand operating since 2019! However, all our products are printed and shipped from France.

        Can I return a product?

        As each order is printed-on-demand, we do not offer return/exchange at the moment. This policy also combines with our will to limit as much as possible our carbon footprint.

        In the unfortunate case you receive a damaged item or an item different from you order please contact us and we'll send you a new one within lightning speed!

        Orders

        I made a mistake in the shipping address, what can I do?

        If you entered the wrong shipping address no worries! Simply send us an email with the correct address at info@oatmilkclub.com and we will make the change. However, if your order has already been dispatched by the time you submit your request, we will not be able to make the change.

        Can I cancel my order?

        If you wish to cancel your order, please send us an email at info@oatmilkclub.com and if your order hasn't been shipped yet, we will cancel it.

         I didn't receive a confirmation email?

        Check your spam! Even though we have a super cute email address name, sometimes it might end up there :(

        Products

        Where are your products printed?

        All our apparel are ethically printed in France on top quality cotton  with water-based eco-friendly inks.

        The product I want is not available anymore, are you going to restock it?

        Yes most of our products are permanent collections and will be restocked (excepted for some limited editions). Simply subscribe to our newsletter to be informed about our latest products released!

        What size are your clothes?

        All our apparel are unisex! You can find a size guide on each product page.

        I saw a product on your instagram account that I can't find on your website!

        Don't hesitate to ask us! We like to change time to time our collections to keep it fresh. If there is something you really like let us know and we will see what we can do :-)

        I would like to have a custom design printed?

        If you have something specific in mind just send us a message at info@oatmilkclub.com and we will see what we can do!